Heal Step K5 Sketchers
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Flexible EVA sole
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Soft orthopedic insole
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Imported breathable upper
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Ideal for long wear
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True-to-size fit
- Orders are delivered within 5 business days, excluding Fridays and public holidays.
- If your items come from different vendors, they may be shipped separately. You can find the vendor name listed beneath each product title on our website.
Flex Fit – Exchange & Return Policy
Your satisfaction is our priority at Flex Fit!
Important Note:
You have the right to inspect and try the item before accepting it. Once the courier leaves, returns are no longer accepted.
If you decide not to accept the item after inspection, a delivery fee of 60 EGP will be charged to cover the courier’s service.
We want you to be fully happy with your purchase! Here’s everything you need to know:
We offer exchange and return within 14 days from the date of delivery, in accordance with Consumer Protection Authority guidelines.
However, please note that the following items are non-returnable and non-exchangeable for hygiene reasons:
Underwear, Bras, Hot Shorts, and Boxers.
Conditions for Exchange or Return:
⟡ The item must be in its original condition – unworn, unwashed, and with all original packaging and tags intact.
⟡ Items must be returned exactly as received, without any damage or signs of use.
⟡ Requests must be made within 14 days from the delivery date.
How to Request an Exchange or Return:
⟡ Please send us the phone number used to place the order via WhatsApp or our official social media pages.
⟡ Our customer service team will guide you through the process step by step.
We’re here to make sure your experience with Flex Fit is smooth and satisfying. Thank you for choosing us!
Heal Step K5 Sketchers
Discover more in our FAQ
How long does it take to process an order?
Orders are typically processed within 48 hours (excluding Fridays, which is our weekly holiday). Once your order is processed, it will be handed over to the courier for delivery.
What is your return policy?
At Flex Fit, your satisfaction comes first!
You can exchange or return your order within 14 days of delivery, as long as the item is in its original condition (unworn, unwashed, with tags and packaging intact).
🔹 Please note: Returns are only accepted while the courier is still present. Once the courier leaves, returns are no longer allowed.
🔹 If you choose not to accept the item after inspection, a 60 EGP courier fee applies.
🔹 For hygiene reasons, Underwear, Bras, Hot Shorts, and Boxers are non-returnable and non-exchangeable.
To request an exchange or return, just message us with the phone number used for the order via WhatsApp or our social media, and our team will assist you!
Do you have a physical store?
Currently, Flex Fit is an online-only store, so you can enjoy shopping from the comfort of your home with quick access to a wide variety of styles—all just a few clicks away!